Last updated: November 13, 2026
This policy applies to Upstairs (@learnupstairs), including our campaign pages at go.learnupstairs.com, and all Courses and resources offered by Upstairs.
We may collect personal identification information from Students in various ways, such as when they enroll in Upstairs or a Course, subscribe to a newsletter, or engage in other activities, services, features, or resources we provide. Students can visit Upstairs anonymously, and we will only collect personal identification information if voluntarily submitted. However, opting not to provide such information may limit certain School-related activities. We also collect limited usage data automatically, as described in the Analytics and Cookies section below.
We use PostHog, an analytics service provided by PostHog Inc. (United States), to understand how visitors use our campaign pages at go.learnupstairs.com. PostHog collects the pages you visit, the links and buttons you click, how far you scroll, the page or campaign link you came from, your browser and device type, and your approximate location based on your IP address. On these pages we also record sessions, which lets us replay how a visitor moved through the page. Anything you type into a form is hidden in these recordings, and we do not connect this data to your name or email address.
To recognise returning visits, PostHog stores a cookie in your browser. If you visit from the European Union, the European Economic Area, the United Kingdom or Switzerland, we ask you first. Until you accept, and if you decline, no cookie is stored, nothing is recorded, and your visit is counted without cookies. Elsewhere, you can block analytics cookies in your browser settings.
We use this information only to measure and improve our pages. We do not sell it. PostHog processes it on our behalf under a data processing agreement, which includes safeguards for data transferred to the United States. For questions about your data, or to ask us to delete it, write to oliver@learnupstairs.com.
Upstairs may collect and use Students' personal identification information for the following purposes:
1. To improve customer service: Information provided by Students helps us respond more efficiently to their customer service requests and support needs.
2. To personalize user experience: We may use aggregate information to understand how Students use the services and resources on Upstairs as a group.
3. To send periodic emails: Student email addresses may be used to send information and updates regarding their orders, as well as to respond to inquiries, questions, or other requests.
We do not sell, trade, or rent Student personal identification information to others. We share data with service providers, such as our analytics provider, who process it on our behalf and under agreement with us.
Upstairs may contain advertising or content that links to the websites and services of third parties. We do not control the content or links on these websites and are not responsible for their practices. Such third-party websites may have their own privacy policies and customer service policies. Browsing and interacting with any other website, including those linked to Upstairs, are subject to that website's own terms and policies.
Upstairs may update this Privacy Policy at any time, and Students are encouraged to check this page frequently for changes. It is the responsibility of Students to review this Privacy Policy periodically and stay informed about modifications.
By using our website or enrolling in Upstairs, you indicate your acceptance of this Privacy Policy. If you do not agree with this policy, please do not use our website or enroll in Upstairs. Continuing your use or enrollment after changes to this Privacy Policy are posted will be considered acceptance of those changes.